Conversion Rate Optimisation (CRO)

Middle of the Funnel: The Conversion

Landing Page Optimisation

If you are going to spend money with online advertising or SEO for example to drive more visitors to purchase through your website then you must do is review your website landing pages to see they are optimised to convert sales. When we examine the main sales landing pages of your website we look to identify possible ways to improve the conversion rate to capture your visitor’s attention, maintain their attention and direct their attention to purchase / convert. If you are running online advertising campaigns we recommend creating specific landing pages which are designed to focus user behaviour to convert into sales. Perhaps your sales proposition is poorly defined,  not very compelling or lacks some "trust" factors such as customer reviews, we can advise and fix that. Or maybe your website layout is too cluttered, or your main "Buy Now" call to action is not clear - we can review and optimise that, we can even split-test different versions to see which one works better! A good conversion experience is one in which your visitors are compelled to pay attention and ultimately interact with your conversion goal - clicking the Call-To-Action (CTA). A bad conversion experience is one in which your visitor is compelled to abandon your website, usually in frustration and often driving them to your competitors. When we optimise a landing page we take into consideration:

• Clean and Clear Landing Page Template Design
• Marketing on Your Landing Page, Sales Proposition, Call To Action
• Develop Trust and Consistency
• Improve Your Landing Page SEO

We can help optimise your landing pages and test different versions for better conversion. A/B Testing and Content experiments Often, what seems like the slightest change can make dramatic improvements to your conversion rate. Share on XUsing the tools at our disposal we setup experiments for each change we make to split test the results and see what is working best. Speed testing - Faster website have higher conversion rates! We review your site speed and seek to improve load times to improve user experience and chance of conversion. If your website is slow to load this can be considered a poor user experience and likely to negatively affect your overall conversion rate, especially if you consider users on a slower broadband or mobile phone connection. In 2010 Google also announced that site speed would have a partial impact on search ranking. In fact, there's a wide body of research supporting clear economic benefits of improving your site performance, and clearly the slower your site is, the more you have to gain. Additionally, the higher your traffic, the larger the impact each millisecond will yield. A few interesting case studies on the impact of website Speed Vs Conversion: When US giant retailer Walmart discovered they were not the fastest retail site on the internet, compared to EBay, Amazon etc., they decided to optimise their website speed. As a result:

• For every 1 second of improvement they experienced up to a 2% increase in conversions
• For every 100 ms of improvement, they grew incremental revenue by up to 1%

Other giants like Amazon, Shopzilla, Yahoo, AoI and Mozilla all did the same:

• Amazon increased revenue by 1% for every 100ms of improvement (same as Walmart).

Or, to take a different viewpoint on these stats, retailing giants such as Amazon can suffer a loss of $1.6 billion from a slowdown of page load time of just a single second. Heat Mapping and Eye-Tracking We use a range user tracking and heat mapping tools such as Crazy Egg to record user behaviour on your website which generate heat maps that demonstrate how visitors interact with your website landing pages. This feedback can be very useful to observe behaviour and modify landing pages accordingly. Conversion Path Analysis - Why Do Visitors Abandon My Website? With tools such as Google Analytics and Google Tag Manager we can identify and map the flow of user behaviour between your web pages and setup goal conversions for certain behaviours we wish to measure. From this we can identify how users journey through your website sales funnel and what stage they abandon your website and why, then we look to improve it.